Privacy policy
Who are we?
We are Watts Farms Catering Limited. We are a limited company in England whose registered office is Unit 14, Quarry Wood Industrial Estate, Mills Road, Aylesford, Kent, ME20 7NA.
What information do we collect from you?
- Contact Information (Contact Data) – your title, full name, delivery address, billing address, email address and phone number;
- Payment details (Financial Data) – your credit/debit card information;
- Communication preferences (Marketing Data) – whether you wanted us to keep you up to date on news and offers;
- Technical Data – we use data analytics to improve the service we provide to our customers and monitor the success of our marketing campaigns.
When do we collect information from you?
- When you make an order;
- When you contact us via email or telephone.
How and why do we collect information about you?
|
Purpose |
Type of Data |
Basis for collection |
|
To process and deliver your order. |
Contact Data. |
To ensure we can identify your order using your contact information and to enable us to deliver to your selected address. |
|
To respond to an enquiry you make by email or telephone. |
Contact Data. |
To ensure we can identify your order using your contact information and to enable us to deliver to your selected address. |
|
To process your payment. |
Financial Data. |
To ensure we can take payment for your order via our website. |
|
To provide you with information regarding news and offers. |
Marketing Data. |
To ensure we can keep you up to date with new products, availability, news and offers. |
|
To contact you with important information, for example changes to our service, policies updates, product recalls, etc. |
Contact Data. |
To ensure we can meet our legal obligations. |
|
To use data analytics to improve our service. |
Technical Data. |
To understand where our customers have heard about our service, for example social media platforms. |
Third Parties
We will not share your personal data with third parties for the purpose of marketing. We may share your personal data if required by law, for example in criminal investigations or legal proceedings where permitted by law.
Opting-out of Marketing
You have the right to ask us to stop sending marketing information at any time.To opt-out of marketing data we may send you by email, you can use the unsubscribe link at the bottom of the marketing email or send your request by email to our Customer Service Team at Sales@wattsfarms.co.uk.
Security
We will take all reasonable steps to protect your personal data. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence.
How long do we keep your personal information?
We keep your personal information for as long as we need it for the purpose for which it was collected.
Your Rights
You have the right to see a copy of the personal data that we keep about you. Requests should be sent by email to sales@wattsfarms.co.uk or in writing to Watts Farms Catering Limited, Unit 14, Quarry Wood Industrial Estate, Mills Road, Aylesford, Kent, ME20 7NA.